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What to Keep in Mind When Selecting a Remote Work Phone System

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For those wondering about the benefits of a remote work phone system and how it can improve your work life, you’ve come to the right place.

The pandemic disrupted many aspects of office life. Suddenly, remote work became the norm. And while life is slowly returning to normalcy (whatever that means), not everyone is rushing back to the office just yet.

Working from home or anywhere you choose has proven to be advantageous for companies everywhere. It offers lower overhead costs, increased productivity, and greater flexibility, among the myriad benefits that virtual work can provide.

To make the most of remote working, it’s crucial to optimize your workspace. But don’t worry, we’re not talking about installing adjustable desks and ergonomic chairs everywhere. However, investing in a remote work phone system is undoubtedly essential.

This digital, cloud-based phone system operates over the internet instead of a traditional phone line. It offers numerous benefits and can create a seamless experience for your team and clients, boosting productivity and efficiency.

However, not all remote work phone systems are created equal. Depending on your company’s needs, certain features may be more desirable or necessary. Here are seven crucial considerations to keep in mind:

Unified Communication

As the name suggests, this feature collects information from all conversations and stores it in one place. This means that all discussions between you and your team become an instant knowledge bank, and you only need to hit Ctrl+F to find what you need. No more lost post-it notes cluttering your desk. Unless that aesthetic suits you, of course!

Call Analytics

Do you find yourself endlessly scrolling through your phone call history, trying to find the exact time a specific client called? Or maybe you want a better understanding of calling patterns to allocate resources effectively. Enter call analytics. This feature not only records all phone calls but also provides valuable data such as peak calling hours and call origins. It also generates reports for your team to analyze. This feature is invaluable for monitoring team communications. You’ll soon wonder how you managed without it!

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Power Dialer

This feature is fantastic for those with a long list of calls to make. A power dialer automatically connects you to your next call as soon as the current one ends. Imagine the time-saving benefits of not having to key in every number or search for each contact manually. This feature creates a seamless, back-to-back experience, giving you enough time to enjoy that extra cup of coffee. What’s not to love?

Interactive Voice Response (IVR)

IVR is crucial when calls need to be directed to different departments. A virtual assistant greets the caller and guides them to the appropriate division or phone number. This reduces staff hours and provides a more consistent, interactive experience for the caller. It’s a win-win situation.

Call Forwarding

With this feature, calls can be forwarded to your personal or business number. In today’s work environment, we face a paradox. Instant accessibility is often required, even demanded, while flexibility has become an integral part of many roles. Considering that 6 in 10 individuals prefer not to work from home full-time or in the same place all the time, (see chart below), this is a trend we need to adapt to. Call forwarding solves this dilemma. You can be wherever you need to be, such as that trendy café down the street or taking your dog for a quick walk, and still be within reach. Offering this level of flexibility and understanding instills confidence in your employees and forms part of a broader strategy for successful remote management.

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Voicemail to Email

An automatic voicemail-to-email function may not sound significant to casual readers, but trust us, it’s a game-changer. People tend to read much faster than they listen, so having a written account of customer queries and feedback saves you a considerable amount of time. Considering that we often jot down notes from voicemails as well, this feature eliminates the middleman. These transcriptions can also be forwarded, just like regular emails. In fact, why not take it a step further and schedule emails to be directed to a specific inbox? This way, you have a quick, cohesive system that requires minimal effort on your part.

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Call Barging

Call barging may not have the snazziest name, but it’s absolutely essential for new employees. It may even come in handy for some of the old-timers too. With call barging, any senior staff member can join a call with you. It may sound intimidating or unwanted, but for those working from home who can’t quickly run to the manager’s office with the phone in hand, it’s undeniably helpful. Whether you need a quick answer for a time-pressed customer or someone to back you up in a pinch, this feature allows for enhanced flexibility and a more integrated experience for all involved.

Now you’re practically an expert on what to consider before choosing a remote work phone system.

But don’t forget, you and your team need a high-speed internet connection to fully enjoy the benefits of this system. It’s a good idea to take a VoIP speed test to see if your connection is suitable.

After that, it’s time to shop around. And the final step? Enjoying all the time you’ve saved thanks to these fancy features!

Conclusion: So above is the What to Keep in Mind When Selecting a Remote Work Phone System article. Hopefully with this article you can help you in life, always follow and read our good articles on the website:

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